Sargent and Greenleaf 6120 Operations Instructions download pdf (Page 29)

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© Copyright 2011, Sargent & Greenleaf, Inc.

PROBLEMS

1) Model 6120 or 6123 beeps and LED

flashes on key press, but does not

open with a six digit code

2) Lock opens but doesn’t beep or light

when a key is pressed

3) Lock will not enter programming

mode when programming sequence is

entered

4) Lock can be heard starting, but not

running far enough to open the safe

5) Lock emits “click-click” sound but

motor cannot be heard running

6) Motor can be heard running free, but

safe does not open

POSSIBLE CAUSE

• # sign is not being pushed after code is

entered

• Wrong code is being used

• Batteries need replacement

• Lock is in security lockout mode

• Keypad is defective

• Feedback wire is broken

• Sounder or LED is defective

• Incorrect Master Code is being used

• Bolt is stalled due to side pressure

• Batteries are weak

• Drive nut is cross-threaded

• Stop pin has dislodged

• Insufficient bolt retraction

• Weak batteries

• Safe’s relock device is engaged

POSSIBLE SOLUTION(S)

• Press # sign after entering code

• Verify that you have the correct code for

the lock

• See Battery Check and Replacement

Procedure (#6)

• Perform Lockout Test Procedure (#1) and

Override Procedure (#2) if Master Code

is available

• Replace with a keypad known to be good

• See Wire Check and Repair Procedure

(#5)

• Replace keypad

• Perform Lockout Test Procedure (#1)

• Perform Master Code Check Procedure

(#3)

• Move safe handle to fully locked position

and enter code again

• Move safe handle to fully locked position

and perform Walk Back Procedure (#4)

• See Battery Check and Replacement

Procedure (#6) and Low Battery Warning

Check Procedure (#10)

• Container must be forcibly opened by a

qualified safe technician

• Perform Stop Pin Check and Opening

Procedure (#7)

• Perform Walk Back Procedure (#4)

• See Battery Check and Replacement

Procedure (#6) and Low Battery Warning

Check Procedure (#10)

• Perform Relock Device Check Procedure

(#11)

Troubleshooting Guide

Models 6120 and 6123—Motorized Electronic Combination Locks

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