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© Copyright 2011, Sargent & Greenleaf, Inc.
This troubleshooting guide is designed to help you identify and
solve problems you may encounter with a Sargent & Greenleaf
electronic lock. It is not designed as a substitute for the
instructions that were shipped with your lock. If the instructions
are missing, you can obtain a replacement instantly on the S&G
website (www.sargentandgreenleaf.com). The direct address
of this booklet is http://www.sargentandgreenleaf.com/pdf/
book_elec_locks.pdf . Online versions of instruction documents
are always the most up to date.
Some of the following troubleshooting procedures are intended
for the consumer, and others require the skills of a qualified
safe technician. The Sargent & Greenleaf line of electronic
combination locks is not designed to be user serviceable. We
specifically do not recommend any repairs beyond replacing
either the keypad or the lock body as a unit.
All applicable troubleshooting procedures should be tried before
a safe is forcibly opened. Whenever a safe must be opened by
drilling, S&G recommends you contact the safe manufacturer
first. The safe maker will supply appropriate procedures for
dealing with his product.
If you find it necessary to locate a competent safe technician in
your area, S&G suggests you call the Safe & Vault Technicians
Association, at 800-532-2562. Any work which you think may be
submitted to S&G as a warranty claim must be cleared by our
Technical Services Department (phone 800-826-7652).
bAsic operAtion
The Sargent & Greenleaf line of electronic locks is powered by
either one or two 9-volt alkaline batteries, depending on the
style of keypad used. As the name implies, two-battery keypads
use two alkaline batteries which are located under the keypad
housing. The single battery keypad houses one alkaline battery
in a compartment that is accessible from the bottom of the
keypad. In either case, batteries can be easily replaced by
following the instructions that originally came with your lock
and keypad. The battery changing instructions are also included
in this manual.
The lock can be ordered in two basic lock bolt configurations—a
traditional square bolt for use with most safe designs, and a
beveled spring bolt for direct locking applications on light safe
doors and inner compartments of burglary safes.
When the correct code is entered and followed by the # sign,
a motor retracts the lock bolt. This allows the container to be
opened. The bolt remains retracted for six seconds, then the
motor extends the bolt again. S&G electronic locks are equipped
with a spring mechanism to automatically extend the bolt after
any obstruction, such as safe boltwork, is moved out of its path.
Some safe manufacturers ship safes with the lock bolt
retracted. With the door open and the safe handle turned fully
to the locked position, enter the code (followed by the # sign).
Wait fifteen seconds, then repeat the procedure. The lock should
now cycle normally. Close your safe door only after checking for
proper lock operation at least three times.
Troubleshooting Guide
Models 6120 and 6123—Motorized Electronic Combination Locks
(4 pages)
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